Collections & Receivables Cybersecurity & Compliance
Privaxi helps financial, healthcare, and service organizations recover receivables efficiently—while maintaining trust, regulatory compliance, and complete auditability.
Modern Recovery Without Risk
Rising enforcement from the CFPB, evolving FDCPA and TCPA rules, and increasing scrutiny around payment data and privacy have raised the stakes. At the same time, operational costs continue to climb and traditional call-center models struggle to scale.
Privaxi enables modern, compliant recovery—combining automation, secure communications, and continuous assurance so recovery efforts improve cash flow without increasing regulatory or reputational risk.
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Key Challenges We Solve
Privaxi helps collections and receivables teams improve recovery outcomes while reducing cost-to-collect, compliance risk, and operational friction.
Aged Receivables & Slow Recovery
Manual outreach can’t keep pace with portfolio scale. Agents leave voicemails and send emails that go unanswered while accounts age beyond 60–90 days—when recovery likelihood drops sharply and cash flow suffers.
Teams need intelligent automation that reaches customers at the right time, through the right channels, with the right tone.
Compliance & Audit Complexity
Collections organizations must comply with PCI-DSS for payment data, FDCPA rules for consumer protection, TCPA limits on outreach, and evolving privacy laws such as GDPR and CCPA.
Every interaction must be logged. Consent must be tracked. Disclosures must be provable. Manual documentation creates audit risk and operational drag.
Customer Relationship Management
Aggressive or poorly timed collection tactics damage long-term relationships and brand reputation. Many customers experience temporary financial hardship—and how you engage determines whether future business is possible.
Successful recovery depends on empathy, professionalism, and consistency—not pressure.
Operational Cost Pressure
Large call-center operations carry significant overhead: staffing, turnover, training, facilities, and technology. For many account segments, the cost per contact exceeds potential recovery.
Teams need automation that handles routine outreach and payment processing—reserving human agents for complex negotiations and high-value accounts.
Disjointed Systems & Limited Visibility
Collections platforms, payment processors, CRMs, communication tools, and compliance systems often operate independently.
Agents toggle between screens, data lives in silos, and leadership lacks clear insight into portfolio health.
Privaxi Solutions for Collections & Receivables
Compliance as a Service
Controls are mapped to PCI-DSS, SOC 2, privacy regulations, and applicable consumer-protection requirements. Evidence is collected automatically, gaps are flagged early, and remediation is tracked to closure.
What this looks like in practice
Connect payment systems, CRMs, communication platforms, and identity controls. Privaxi continuously captures evidence, documents outreach activity, and produces audit-ready reporting for regulatory exams and internal reviews.
Penetration Testing & Risk Validation
What this looks like in practice
We identify exploitable weaknesses, confirm impact, and deliver remediation guidance mapped directly to PCI-DSS and security controls—producing reports auditors trust.
Security Monitoring & Risk Management
What this looks like in practice
Access to debtor data and payment records is monitored continuously. Suspicious behavior is flagged, investigated, and documented automatically—supporting compliance and dispute resolution.
GRC & Compliance Advisory
What this looks like in practice
Your team receives hands-on guidance through readiness, remediation, and regulatory exams—while Compliance as a Service keeps evidence continuously current.
Why Privaxi for Collections & Receivables
Privaxi is built for regulated organizations that need more than a checklist. We combine real-world expertise with automation to deliver continuous, defensible assurance.
Responsible Recovery
Designed to improve recovery outcomes while preserving customer relationships.
Fully Auditable Operations
Every interaction, payment, and disclosure is logged with defensible audit trails.
Human Expertise + Automation
Expert oversight with automation that reduces cost-to-collect and compliance risk.
Flexible Deployment
Cloud, on-prem, or hybrid options to meet data residency and operational needs.
Built-In Compliance
PCI-DSS, SOC 2, FDCPA, TCPA, and privacy controls embedded into operations.
Getting Started
Three steps to compliant, scalable recovery—without disruption.
01 — Discovery
We assess recovery workflows, compliance requirements, and cost-to-collect—then map a practical roadmap.
02 — Proof of Value
Pilot targeted automation or Compliance as a Service onboarding to quantify impact quickly.
03 — Scale with Confidence
Roll out across portfolios with consistent reporting, clear ownership, and leadership visibility.
Our Expertise,
Your Success.
Our unified platform delivers industry-specific solutions across every vertical:
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Financial Services & Insurance
PCI-DSS compliance, fraud detection, secure communications, and revenue intelligence for high-value customer relationships.
Retail & E-Commerce
Payment security, omnichannel customer engagement, cart abandonment automation, and unified commerce operations.
Healthcare & Life Sciences
HIPAA-compliant security, patient engagement automation, telehealth communications, and care coordination workflows.
Collections & Receivables
TCPA/FDCPA compliance, automated payment reminders, secure debtor communications, and revenue recovery optimization.
Telecommunication Operations
Network-scale security, subscriber lifecycle management, AI-powered customer service, and billing automation at massive scale.
Government & Public Sector
FedRAMP-ready security, citizen services automation, multilingual support, and transparent public engagement platforms.
Recover Revenue—Without Increasing Risk
Privaxi delivers compliant, auditable collections with expert guidance—so recovery improves while trust and regulatory alignment are preserved.
