Telecommunications Cybersecurity & Compliance
Privaxi helps telecommunications providers secure networks, automate customer operations, and maintain continuous compliance—without sacrificing scale, reliability, or customer experience.
Compete on Experience, Not Price
Legacy contact-center stacks and siloed OSS/BSS environments can’t keep up. Expanding headcount isn’t sustainable. The path forward is intelligent automation paired with secure, compliant operations—so every interaction improves efficiency, insight, and retention.
.svg){kind=icon}
Key Challenges We Solve
Privaxi helps telecom operators reduce operational costs, improve customer experience, and protect critical infrastructure—while maintaining regulatory and security alignment.
Operational Efficiency
Contact centers represent one of the largest cost centers for carriers—handling billing questions, plan changes, activations, and technical support 24/7. Reducing call volume through automation directly improves margins while improving response times.
Customer Experience Expectations
Subscribers expect fast, omnichannel self-service: usage checks via SMS, troubleshooting through chat, plan upgrades in mobile apps, and seamless escalation to agents when needed. Fragmented systems break continuity and drive churn.
.svg)
OSS/BSS & Data Silos
Disconnected CRM, billing (BSS), network operations (OSS), and communication platforms prevent unified customer insight. Every new feature requires another integration project—slowing innovation and increasing operational risk.
Monetization & Platformization
Telecom operators are expanding beyond connectivity—offering CPaaS, IoT services, and white-label digital solutions to enterprise customers. This requires infrastructure that can be branded, secured, and monetized under the operator’s identity.
Security & Regulatory Exposure
Multi-tenant networks, subscriber data, APIs, and interconnection infrastructure must be protected against advanced threats while maintaining compliance with telecommunications and data-protection regulations across jurisdictions.
Privaxi Solutions for Telecommunications
Compliance as a Service
Controls are mapped to SOC 2, ISO 27001, privacy regulations, and telecom-specific requirements. Evidence is collected automatically, gaps are flagged early, and remediation is tracked to closure.
What this looks like in practice
Connect OSS/BSS platforms, identity systems, cloud infrastructure, and customer-facing services. Privaxi continuously captures evidence, monitors access, and produces audit-ready reporting—without disrupting network operations.
Penetration Testing & Risk Validation
What this looks like in practice
We identify exploitable weaknesses, confirm impact, and deliver prioritized remediation guidance—producing reports operators and auditors trust.
Security Monitoring & Risk Management
What this looks like in practice
Unusual access patterns or service account misuse are flagged, investigated, and documented automatically—supporting compliance and incident response.
GRC & Compliance Advisory
What this looks like in practice
Your teams receive hands-on guidance through readiness, remediation, and regulatory reviews—while Compliance as a Service keeps evidence continuously current.
Why Privaxi for Telecommunications
Privaxi is built for regulated organizations that need more than a checklist. We combine real-world expertise with automation to deliver continuous, defensible assurance.
Carrier-Aware Design
Built for OSS/BSS environments, APIs, and multi-tenant infrastructure.
Continuous, Not Episodic
Always-on assurance instead of point-in-time audits.
Human Expertise + Automation
Expert oversight paired with automation that reduces operational friction.
White-Label Friendly
Supports branded, monetized service offerings under your identity.
Telecom-Grade Scale
Designed for high availability, reliability, and growth.
Getting Started
Three steps to compliant, scalable recovery—without disruption.
01 — Discovery
We assess OSS/BSS, customer operations, and security posture—then map a practical roadmap aligned to business goals.
02 — Proof of Value
Pilot automation or Compliance as a Service onboarding to validate cost savings and experience improvements.
03 — Scale with Confidence
Roll out across customer service, billing, and operations with consistent reporting and leadership visibility.
Our Expertise,
Your Success.
Our unified platform delivers industry-specific solutions across every vertical:
.svg){kind=icon}
.svg){kind=icon}
Financial Services & Insurance
PCI-DSS compliance, fraud detection, secure communications, and revenue intelligence for high-value customer relationships.
Retail & E-Commerce
Payment security, omnichannel customer engagement, cart abandonment automation, and unified commerce operations.
Healthcare & Life Sciences
HIPAA-compliant security, patient engagement automation, telehealth communications, and care coordination workflows.
Collections & Receivables
TCPA/FDCPA compliance, automated payment reminders, secure debtor communications, and revenue recovery optimization.
Telecommunication Operations
Network-scale security, subscriber lifecycle management, AI-powered customer service, and billing automation at massive scale.
Government & Public Sector
FedRAMP-ready security, citizen services automation, multilingual support, and transparent public engagement platforms.
Scale Telecom Operations—Without Increasing Risk.
Privaxi delivers continuous assurance with expert guidance—so automation, customer experience, and compliance move forward together.
